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Terms and Conditions

Breisach Kultour

Terms of Service

§ 1 Scope – Subject of the event

The General Terms and Conditions (GTC) apply to participation in all events offered and arranged by Breisach Kultour. Breisach Kultour is a brand of Rhein Kultour & Touristik UG (limited liability).

§ 2 Conclusion of contract

The contract is concluded at the request of the customer and corresponding confirmation by Rhein Kultour & Touristik UG (limited liability). Confirmation will be in writing, usually by email.

§ 3 Terms of Payment

  1. The customer is obliged to pay the price agreed for the booked event.
  2. The invoice is issued by Rhein Kultour & Touristik UG (limited liability) at the same time as the contract is concluded. The invoice amount is due for payment after receipt of the invoice, at the latest by the start of the event.
  3. If the contract price is not paid by the specified times, and if it is not paid by the start of the event, there is no longer a right to have the event held. Rhein Kultour & Touristik UG (limited liability) can then demand compensation for expenses incurred.
  4. Rhein Kultour & Touristik UG (limited liability) does not show any VAT on the invoices. because we mediate on behalf of our tour guides, who fall under the small business regulation (§19 UstG). The prices are net prices.
  5. If the customer would like to pay by VISA, MASTERCARD or PAYPAL instead of by bank transfer, Rhein Kultour & Touristik UG (limited liability) will send an electronic invoice upon request. In this case, an additional fee of 3% of the invoice amount will be charged.
  6. Cash payments are generally not accepted.

§ 4 General Provisions for Events

  1. The maximum group size is 25 people for all city and cathedral tours as well as themed tours as described on our website Breisach-Kultour.com.
  2. For tours for school classes and school groups, the maximum group size is 25 people.
  3. Breisach Kultour cannot guarantee guided tours in the Minster, since the Minster is a place of worship and church services, concerts and the like scheduled at short notice always have priority over guided tours. In such a case, Rhein Kultour & Touristik UG (limited liability) offers the customer the following suggested solutions:
       a. An alternative date will be arranged on which the tour will be carried out as booked.
       b. Instead of a guided tour of the cathedral, a guided tour of the city will be carried out and the price difference will be reimbursed
       c. The customer can terminate the contract and will be reimbursed the event price.
  4. Rhein Kultour & Touristik UG (limited liability) reserves the right to charge a fee of €25 for the time-consuming preparation of programs for excursions, which will be deducted from the total price when the booking is made. If no booking is made, this fee will be due upon invoicing.
  5. The scope of the contractual services results from the service description on the part of Rhein Kultour & Touristik UG (limited liability), side agreements require written confirmation by Rhein Kultour & Touristik UG (limited liability).
  6. Additional services from third-party providers can be booked; the expenses and our fee (€25 per booked service) are due before the start of the event.

§ 5 Withdrawal and termination by the customer (does not apply to public tours)

  1. The customer can withdraw from the contract at any time before the start of the event by means of a written declaration, also by email.
  2. The resignation becomes effective on the day on which the letter of resignation is received by Rhein Kultour & Touristik UG (limited liability).
  3. If the customer withdraws from the contract, Rhein Kultour & Touristik UG (limited liability) can demand reasonable compensation for the precautions taken and expenses. This includes in particular the fees of the tour guides, the provision of services by third parties and the hours worked. The amount of the compensation is determined by the event price less the value of the saved expenses. Thereafter, the compensation claim to be paid in the event of withdrawal amounts to:
    • up to the 3rd day before the start of the event: 0%
    • from the 2nd day before the start of the event: 100%
  4. If the event is not used or only partially used without a declaration of withdrawal or termination, no reimbursement of the equivalent value will be made.

§ 6 Withdrawal and termination by Rhein Kultour & Touristik UG (limited liability)

Rhein Kultour & Touristik UG (limited liability) can withdraw from the contract or terminate the contract after it has started if there are reasons that justify such a withdrawal or termination. This applies in particular in the following cases:

  1. The customer disturbs the event, notwithstanding a prior warning by the tour guide/tour guide, to such an extent that the tour guide/tour guide cannot reasonably be expected to continue the event. Rhein Kultour & Touristik UG (limited liability) retains the right to the event price minus the amounts credited to it by the service providers.
  2. The customer appears unannounced with more people than the respective maximum group size defined in these terms and conditions. The tour guide/tour guide has the right to refuse to carry out the event. Rhein Kultour & Touristik UG (limited liability) retains the right to the event price minus saved third-party services.
  3. The customer arrives at the event more than 45 minutes later than agreed.
  4. The event is made considerably more difficult, endangered or impaired as a result of force majeure that was not foreseeable when the contract was concluded. Rhein Kultour & Touristik UG (limited liability) reserves the right to terminate the contract for important reasons in the event of a weather warning from the German weather service from warning level 4. In this case, the customer will receive the contract price paid back immediately.
  5. Unforeseeable failure of a service provider or an essential service for which Rhein Kultour & Touristik UG (limited liability) is not responsible, but which affects the specific objective service. In this case, the customer will receive the contract price paid back immediately.

§ 7 Liability for defects and damage

  1. Rhein Kultour & Touristik UG (limited liability) provides services in the field of cultural entertainment. Accordingly, it is liable for the fulfillment of the agreed scope of services, but limited to the damage typically associated with it.
  2. For claims for damages, the liability of Rhein Kultour & Touristik UG (limited liability) and the tour guide is limited to intentional or grossly negligent breach of duty. This does not apply to liability for culpable injury to life, limb or health.

§ 8 Exclusion of Claims

Claims for non-performance or non-contractual provision of services must be made in text form to Rhein Kultour & Touristik UG (limited liability) within one month of the end of the event.

§ 9 Image and sound recordings

Filming and photography as well as sound recordings of tour guides are prohibited without the express permission of Rhein Kultour & Touristik UG (limited liability) or the respective tour guide, even for private use. Violators may be prosecuted.

§ 10 data protection

Rhein Kultour & Touristik UG (limited liability) collects, processes and uses the customer’s personal data for the purpose of justifying, implementing and handling the event and for further customer care. The customer’s personal data will not be passed on to third parties.

§ 11 Jurisdiction

  1. Unless otherwise stated in the contract, the place of fulfillment and payment is Breisach am Rhein.
  2. The law of the Federal Republic of Germany applies.
  3. Place of jurisdiction is Freiburg im Breisgau.